RETURNS & REFUNDS
To be eligible for a return, item must be unused and in same condition in the original packaging. Customers have 20 calendar days to return item from the date of purchase. *Item must include a receipt or packing slip.
The Saem US Corp. 136-88 Roosevelt Ave. Flushing, NY 11354
Customer will be responsible returning processing and fees. Shipping costs are non-refundable. Once customer receives a refund, the cost of return shipping will be deducted from refund.
- All refunds are authorized within 3 business days of the return received - Refund payment will be processed once returned items’ condition complies with return policy. - Refund amount will be in the original payment amount without the shipping fee (we are unable to refund shipping charges unless return was a result of our error) - Payment will be in the form of original payment method - Payment process can take up to 5-7 working days depending on your bank or payment provider.
Please note that we do not offer gift returns or exchanges for returned products at this time.