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RETURNS & REFUNDS

Return Policy:

To be eligible for a return, item must be unused and in same condition in the original packaging.
Customers have 20 calendar days to return item from the date of purchase.
*Item must include a receipt or packing slip.

Return mailing address:

The Saem US Corp.
136-88 Roosevelt Ave.
Flushing, NY 11354

Exchange

The SAEM US does not accept exchanges.

Shipping Policy

Customer will be responsible returning processing and fees. Shipping costs are non-refundable. Once customer receives a refund, the cost of return shipping will be deducted from refund.

Refund

- All refunds are authorized within 3 business days of the return received
- Refund payment will be processed once returned items’ condition complies with return policy.
- Refund amount will be in the original payment amount without the shipping fee (we are unable to refund shipping charges unless return was a result of our error)
- Payment will be in the form of original payment method
- Payment process can take up to 5-7 working days depending on your bank or payment provider.

Gift Returns and Exchanges

Please note that we do not offer gift returns or exchanges for returned products at this time.